Support Agent
Upload your FAQs and policies. Every incoming support email gets a grounded reply draft — or gets flagged for you. Twice a day, a one-screen summary of what's waiting.
Hi — I bought the wool runner Mar 28 (order #14271). Your site says 30 days but I just unpacked it. Any chance for an exception, or is it past returning?
Hi Maya — thanks for the note.
You're within our 31–60 day window, so we can take it back for store credit (we reserve a full refund for the first 30 days). Reply with your order number and we'll email a prepaid label.1
Items need to be in original condition with the original packaging. Worn-once is fine; visible wear or missing packaging isn't.2
Let me know and we'll get it moving.
- 1refund-policy.md · §3 Extended return window (31–60 days, store credit)
- 2refund-policy.md · §4 Item condition requirements
A sample of what your agent delivers — yours will reflect your work, not this demo.
How it works
Customer support email is a trap. The questions are mostly the same — refunds, shipping, password resets, plan changes — and the answers are mostly already written down somewhere. Support Agent reads your FAQ, policies, and product docs straight from this workflow's files, and for every incoming email it drafts a grounded reply or flags it for you. It will not invent a price, a date, or a policy: if the answer isn't in your docs, the agent doesn't guess, it labels the thread 'Needs your input' and moves on. Twice a day at 10am and 4pm, you get a one-screen summary of what's drafted, what's flagged, and what's been handled — so you can clear the queue in a coffee.
- 1Reads your knowledge
FAQs, policies, product docs — uploaded straight to this workflow as files.
- 2Drafts only what it can ground
Every claim has to trace back to a doc. No invented prices, dates, or policies.
- 3Flags the rest
Real questions it can't answer get labelled 'Needs your input' — never a wrong answer.
- 4Matches your voice
Samples your recent sent replies to mirror tone, greeting, and signoff.
- 5Two-minute summary, twice daily
10am and 4pm: what's drafted, what needs you, what's been handled.
Make it yours
Workflows are recipes, not rigid scripts. Tell your agent what to change and it'll rewrite the steps.
- ›Listen only on a 'Support' Gmail label, not your whole inbox.
- ›Add new docs anytime — the agent picks them up on the next email.
- ›Switch to once-daily or hourly summaries.
- ›Use multiple knowledge files: FAQ + refund policy + product spec.
Stop being everyone.
Pick the one thing you keep meaning to hand off. Your agent takes it from there.
Free tier included · No credit card required · Private by default